On this page, exhibitors find information, details and support regarding important topics and frequently asked questions. The FAQ is structured as follows:
The Exhibitor Cockpit is a password-protected area in which you can register for our exhibitions as a main or co-exhibitor, book various marketing and ticketing services and edit your data in the exhibitor list.
Please check the following:
Please make sure that you were actually registered as the contact person for your company during registration. If this is the case, please check if you have received the approval from all main and co-exhibitors that you’re managing. If you still can’t get log in, please contact us at TheSmarterE@fwtm.de
No, only the person who was registered as contact person has access (as specified in your registration).
Please send us an email with your desired changes in writing to TheSmarterE@fwtm.de. Once we have changed the contact person within our system, this person automatically receives access data for the Exhibitor Cockpit.
Yes, you can give them access yourself in the Exhibitor Cockpit. After logging in, please select the year of the event and then the menu item "Order Center". This page provides an overview of all main and co-exhibitors you’re managing. Scroll down and select the option “Co-exhibitor Login”.
Before you receive the login data, you first need to confirm your registration (double opt-in). Please check if you’ve received an email from TheSmarterE@fwtm.de with the subject “Access to The smarter E Europe Exhibitor Cockpit”. Make sure to also check your spam and junk folders. This email contains a confirmation link which you need to click within 24h after receiving the email confirming your registration. Once you have done this, you will receive another email with your login data.
The number of free exhibitor tickets is based on your booth space.
Any additional exhibitor tickets will be charged separately (price available within the Exhibitor Cockpit from February 2024).
Exhibitor tickets can be ordered after the Order Center has been activated in February 2024. Please note that an order can only be placed after the booth rental invoice has been settled.
To order exhibitor tickets, please follow these steps:
We have documented the entire process for you as a guide here.
No, you don’t need a ticket for the set-up and dismantling.
No, the exhibitor ticket is personal and non-transferable. You need to book a new exhibitor ticket via the "Order Center" in the Exhibitor Cockpit under “Tickets & Vouchers”. The old ticket can be canceled in the Exhibitor Cockpit (see “Where can I register exhibitor tickets”).
You are welcome to invite your customers to visit The smarter E Europe. To do this, select the menu item “Entry vouchers” via the Order Center. Please note that our Order Center will be activated by February 2024 first.
You can find a detailed description of how to proceed under “How do I order entry vouchers for my customers?”. Your costumers will receive a registration code/link from you, through which they can register their free ticket. You are only charged for validated vouchers (price available within the Exhibitor Cockpit from February 2024). 50 validated vouchers are free of charge per exhibitor; 200 tickets is the maximum amount of tickets charged (this number varies depending on your membership status).
No, the exhibitor ticket only gives you access to exhibitions of The smarter E Europe (Wednesday and Thursday from 7 am to 7 pm, Friday until 6 pm).
The number of free VIP tickets is based on your membership status and your booth size. You can find the number of free exhibitor tickets granted to you via the Order Center in the Exhibitor Cockpit under “Tickets & Vouchers”, where you can also directly invite your VIP guests. VIP ticket are not for sale. If you have any questions, please contact Gaby Kubitza at email@example.com
The VIP ticket includes free access to the exhibition on all three exhibition days, the use of airport shuttles from and to Munich airport, one free use of the on-site coatcheck, as well as free access to the VIP Lounge (Bavaria Lounge at the West Entrance, second floor – 1. OG).
From the first day of the exhibition or the first access by scanning the QR code you will receive your exhibitor ticket (badge).
You can check your booked exhibitor tickets and entry vouchers via the Order Center in the Exhibitor Cockpit under “Tickets & Vouchers”. Please note, that our Order Center will be activated by February 2024 first. You can find a detailed description of how to proceed under “How do I order entry vouchers for my customers?”.
To upload a company logo, please view Our Guide. Follow the instructions up to point 7. On the left, you have various editing options that are free of charge. By clicking the pencil icon next to your company name or your contact details, for instance, you can edit them on the right-hand side. You also have the option to post a customized company presentation, including images. You can also download a QR code containing a link to your company’s entry in the exhibitor list to embed it into your communication.
You have the option to publish your logo in the exhibitor list and/or in our event guide (a printed exhibitor list with floor plan), subject to a fee.
Would you like to expand your online presence? You can find more interesting options in the menu item “Extended company profile”.
Logos are usually depicted in a square vector. All formats listed here must depict the full logo, without margins. The following minimal requirements need to be met by your image file:
You can find a detailed description of the services in our Checklist on page 8. Some of these booking options include:
In this YouTube video the press services are presented in more detail.
The company Adventics offers our exhibitors a lead tracking system for efficient documentation/lead tracking of conversations at the booth. The booking of the different services is possible via our order center within the Exhibitor Cockpit from February 2024.
Please check our FAQ's here for the exact location and opening hours of the Scan2 Lead office at the exhibition center starting March 2024.
From February 2024, you can book parking spaces for cars and trucks on our website under the menu item For exhibitors in the "Technics and Services" section using the order forms stored there.
Invoicing will take place with the final invoice from Messe München. Please direct all queries regarding parking permits to:
APCOA Parking Deutschland GmbH , Tel. +49 89 949 281 30
The bill will come with your final invoicing from Messe München.
Messe München offers its exhibitors, their booth builders and forwarding agents the possibility to reserve a time frame for their delivery and collection via the logistics control system FairLog. Please note that this service can only be booked for vehicles that are longer than 8 meters in total. Reserve your parking lots at https://messe-muenchen.fairlogportal.com.
Messe München does not send any confirmations on received orders. If you have any questions please contact TAS2@exhibition-muenchen.de or Tel. +49 89 94921135
The deadline for most of the technical orders is six weeks before the set-up officially begins. While orders will still be possible after that date, you may have to expect a surcharge for late booking. If you have any questions, you can find the contact details of the service providers on the respective order form. You can find the order forms or the complete Service Manual here.
The submission deadline for booth constructions requiring approval is six weeks before the set-up officially begins. Please submit your plans to the Technical Exhibition Services (Technischer Ausstellerservice, TAS2) of Messe München (Tel. +49 89 94921135, firstname.lastname@example.org)
Yes, deliveries with your own passenger car are generally allowed, but please note that in case of a high congestion, the passenger car entry will be stopped. When you enter the exhibition grounds, you will need to pay a deposit of 100 €.
You are free to choose any booth builder. You can find contact details for our booth building partners on our website under Service Manual.
You can find information on this in the Service Manual under “Logistics and Security” (by February 2024).
If you are not personally available to receive deliveries, they will be stored by the shipping companies subject to charge. Please notify the shipping company about this. You can find information on this in the Service Manual in the menu item “Logistics and Security” (by February 2024).
For more information on the outdoor area, go to the Service Manual tile on our website and click on “Outdoor Area”(by February 2024).
From mid-May, our traffic guide will be available under “Logistics and Security” in the Service Manual (by February 2024). This guide contains information on all vehicle access points, times and any further important information on set-up and dismantling. No tickets are required during the set-up and dismantling periods.
In our Service Manual for Exhibitors (Services and Facilities) you will find the order forms for the various catering providers.
Please note that the relevant forms will be available from February 2024.
Before the exhibition, you will receive an invoice from Freiburg Wirtschaft Touristik & Messe GmbH & Co. KG stating the booth rental fee and other fees, if any, for additional set-up days, container slots and sponsorships. After the exhibition, you will receive an invoice for ancillary costs, such as conference or meeting room rental, exhibitor tickets and other services you ordered in the Exhibitor Cockpit.
You will receive an invoice from Messe München in advance based on the size of your stand as an advance payment for ancillary services. After the exhibition, you will be refunded for any amounts paid in excess. You will receive an invoice for all services including electricity and water installations, suspensions, parking tickets, etc. after the exhibition,
Your respective service providers will send the invoices for booth construction, equipment, catering etc. You can find an overview of all the companies that could potentially send you an invoice on page 9 of our Checklist.
You will receive the invoice for your booth rental about two weeks after you were sent the booth placement.
To change your billing address, please send an email with your inquiry and your new address to TheSmarterE@fwtm.de. Please note that if you want to change your billing address after invoicing, you will be charged a processing fee of 175 € per change and per bill.
A PO number is an internal order number that you may need for your internal accounting/allocation. If you need one, please use the Cost Calculator to receive all costs.
Yes, you have to pay. Booth locations are assigned once all the exhibitors’ details and wishes have been thoroughly checked. Discrepancies between the assigned location and your specifications arise from the total demand and our actual options. If you are unsatisfied with your booth’s location, we are happy to check for alternatives.
The cancellation fee depends on when we receive your (written) notification of the cancellation of a confirmed registration. Depending on the timeframe, the cancellation costs are between 10% to 100% of the booth rental fee. You can find a detailed scheme under item 8 of our General Terms and Conditions of Participation that you received with your registration form.
You will receive an invoice from Messe München based on the size of your of booth space as an advance payment for ancillary services. For the exact amount, please refer to the general conditions of participation from the registration. You need to pay this bill before the exhibition takes place to gain access to the services. After the exhibition, you will be refunded for any amounts paid in excess.
The rate depends on the booth type, registration date and membership status in our Membership Program. There are three categories: regular price, price for re-booking and the member rate. For more details, please see your registration.
Booth locations are assigned once all the exhibitors’ details and wishes have been thoroughly checked. Discrepancies between the assigned location and your specifications arise from the total demand and our actual options. But we are happy to check for alternatives in case you are unsatisfied with your booth location.
If you are unsatisfied with the assigned location, please get in touch with your contact (see contact details you received) and we will be happy to check for possible alternatives.
The booking of a sponsorship offers raises your point status in the Membership Program and therefore also affects your advantages. This includes a preferred location (depending on the status level). So it’s certainly worth booking a sponsorship. And what’s more, you increase your possibilities to get into contact with promising players before, during and after the exhibition!
You can find information on The smarter E Europe such as the exhibition site plan, the exhibition areas, a cost calculator, etc., on our Website, as well as a link to the Online Registration. You are also welcome to contact our sales team (Ms. Kristin Merz, email@example.com, tel. +49 7231 58598-299). If you’re already registered, please see the Exhibition Checklist for an overview of the most important steps to plan your exhibition attendance and to help you to prepare the attendance.
Unfortunately, this is no possible. You can print your documents in the Atelier Gebhard in the Service Works East (East Entrance).
Report this at the security center in the West Entrance or by phone at +49 89 949 -24555
Plan 3 GmbH supplies exhibitors and stand builders with everything they need for their booths. In case you are still missing something for the perfect exhibition appearance, the PLAN 3 exhibition store is set up for you, located in the atrium in front of Hall B5. Here you will find everything from painting supplies, decoration and graphic materials, tools and souvenirs to food and catering equipment. Alternatively, a larger shopping center, the Riem Arkaden, is within walking distance of the West Entrance.
Neumann&Müller GmbH & Co. KG offers you this service. You will find a corresponding booking form from February 2024 on our website. For last small reorders on site you will find Neumann&Müller in the atrium in front of hall B1.
The first-aid service is always present at events - from set-up through the entire duration of the exhibition to dismantling. First-aid stations are located at the West and East entrances and in Hall C4 - depending on hall occupancy. Paramedics and doctors treat medical emergencies directly on site. If necessary, they will be supported by the public ambulance service.
Neumann&Müller GmbH & Co. KG offers this service line on the exhibition grounds, atrium in front of hall B1.
2 hours before the opening of the exhibition and 1 hour after the exhibition closes:
7.00-19.00 | Wednesday
7.00-19.00 | Thursday
7.00-18.00 | Friday
An Exhibitor Ticket is required (for registration see Exhibitor Cockpit "Where can I register exhibitor tickets?").